Monograms Terms and Conditions

The purchase of any travel services offered by Monograms constitutes a contractual arrangement between you and Monograms and represents your acceptance of Monograms' Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

How to Make Your Reservation:

To make your reservation, contact your preferred travel agent or call Monograms at 866.270.9844. For more information or book online.

Deposit and Final Payment:

We accept checks, money orders, Visa, MasterCard, Discover/Novus, and American Express. Your payment is not deemed made until it is received by Monograms.

Unless otherwise noted below, the following applies to all vacations:

A non-refundable deposit of $50 per vacation per person for City Getaways and North America Driving Vacations; $200 per vacation per person for Hawaii Islands Getaways and Rail Getaways is required for us to reserve space for you. Final payment is due 45 days (65 days for North America Rail Getaways) prior to commencement of services. If we do not receive final payment by the due date, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to reinvoice with correct pricing. Payment in full is required at time of booking for reservations made within the final payment date. In order to secure booked space, your travel agent should advise Monograms of your credit card number when phoning in your reservation.

Cancellations and Cancellation Fees:

If cancellation is received by Monograms before the final payment date, your non-refundable deposit and Travel Protection premiums will be retained in addition to any air cancellation fees or penalties. For individual reservations, the following per person cancellation fees apply. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy Booklet.)

General cancellation terms including Hawaii Island Getaways:

• 45-22 days prior to commencement of services: 20% of total price plus Travel Protection premiums
• 21-8 days prior to commencement of services: 30% of total price plus Travel Protection premiums
• 7-1 days prior to commencement of services: 50% of total price plus Travel Protection premiums
• On departure day and later: 100% of total price plus Travel Protection premiums

Vacations that include the Great Barrier Reef Cruise:

• 46 days to the commencement of services: $200 per person plus Travel Protection premiums
• 45-30 days prior to the commencement of services: 20% of total price plus Travel Protection premiums
• 29-15 days prior to the commencement of services: 50% of total price plus Travel Protection premiums
• 14-0 days prior to the commencement of services: 100% of total price plus Travel Protection premiums

North America City Getaways and Driving Vacations:

• 29-7 days prior to commencement of services: 30% of total price plus Travel Protection premiums
• 6-1 days prior to commencement of services: 50% of total price plus Travel Protection premiums
• On departure day and later: 100% of total price plus Travel Protection premiums

Higher cancellation fees apply for vacation code VF

• 29-15 days prior to commencement of services: 50% of total price plus Travel Protection premiums
• 14-0 days prior to the commencement of services: 100% of total price plus Travel Protection premiums

North America Rail Getaways:

• 65-47 days prior to the commencement of services: 50% of total price plus Travel Protection premiums
• 46 days or less prior to the commencement of services: 100% of total price plus Travel Protection premiums

Cancellation fees may also apply to any additional services, including accommodations; independently supplied services; and optional excursions reserved prior to, during, and after the tour.

If flight changes, including flight cancellations, are requested, revision fees or airline cancellation fees will apply. If an air-inclusive vacation is canceled after air tickets have been issued, refunds will be processed after air tickets are returned to Monograms.

Monograms reserves the right to cancel or re-schedule any vacation departure. If cancellation is made prior to departure, the only responsibility of Monograms will be to refund to the passenger the amount we have received for the reservation. We will try to re-book the same vacation with a different departure date, or a similar vacation. Where Monograms has confirmed flights, we will try to confirm air seats for the selected new dates, subject to availability. Monograms cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Monograms.

Revision Fees:

A fee of $30 per transaction will be charged for any alteration or revision made to a reservation. Airline penalties may also apply. A change of traveler name, vacation date, or itinerary within final payment will be treated as a cancellation and new reservation; standard cancellation fees apply.

Participation:

For the benefit of everyone on your vacation, Monograms reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants.

Travelers Who Need Special Assistance:

You must report any disability requiring special attention to Monograms at the time the reservation is made. Monograms will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. The Americans with Disabilities Act is only applicable within the United States and facilities for disabled individuals are limited outside its borders. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well being. Motorized scooters are unsuitable for Monograms vacations.

Young Travelers:

Travelers who are less than 18 years old on the departure date must be accompanied by an adult. For any special requirements regarding airline tickets for children, contact your airlines directly.

Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements.

There is no age restriction on Monograms independent vacations.

On Monograms Independent Vacations and North America Rail Getaways, children under 17 years of age receive a 10% discount when sharing accommodations with two adults. Land arrangements for infants under two are free of charge, providing parents pay directly to the hotels for food, crib, etc.

For Monograms Hawaii Island Getaways and North America Driving Vacations, children under the age of 12 are free when sharing accommodations with two adults and sharing existing bedding (excluding vacation code VFB/VFEB). There is no discount for children aged 12 and over.

Monograms vacations to the South Pacific have no age restriction. Children receive a 10% discount on the land price. For driving vacations in New Zealand, children under the age of 12 sharing accommodations with two adults will receive a 40% discount on the land price based on twin accommodations. The land price does not include transportation.

Smoking:

Smoking is not allowed on transportation that is exclusively provided by Monograms.

Price Guarantee:

All vacation prices are based on rates (including foreign exchange rates) known at the time of publication and are expected to be in effect at the time of departure. Prices are subject to increase without notice if such rates change prior to departure. The current price will be confirmed at the time of reservation. However, once Monograms has received your deposit for any vacation departing in 2007, that land price is guaranteed, and any subsequent land cost increases are at our expense, not including land surcharges and any government tax increases. Airfares included as part of air-inclusive vacation prices are guaranteed when we receive full invoice payment. Air-inclusive vacations are only available to passengers traveling from the United States. Vacation prices are per person, based on double occupancy. Single room supplements and triple room reductions are listed where applicable. Not all accommodation types are available on all vacations.

Visas & Passports:

For vacations requiring visas for U.S. citizens, detailed visa information will be mailed or faxed. You are responsible for obtaining and payment of all visas and entry documents prior to travel, and for meeting all health and other requirements and any documents required by laws, regulations, orders, and/or requirements of the countries to be visited. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of six blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. You will need to check with your consulate to verify all requirements.

Accommodations:

The accommodations listed in the brochure or on the Web site are intended to be used on all departures; however, if a change becomes necessary for any reason, the accommodations substituted will be equivalent in standard to those shown. Every effort is made to reserve only twin-bedded rooms. It may occasionally happen that an accommodation provides some double-bedded rooms instead. These rooms will be allocated to couples.

Please note that accommodation check-in times vary worldwide.

Private Bath & Single Rooms:

In exceptional cases where private bath or single rooms as reserved by us are not available, refunds will be made by the Local Host. Claims made in this respect cannot be accepted after the vacation is completed.

Baggage Allowance:

Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination and are becoming more restrictive. Monograms is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveler's belongings. Baggage insurance is recommended. See our Web site for all-inclusive Travel Protection Plans. Carry-on bags, should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses.

Porterage for one suitcase is included in the vacation price. Airport porterage at the beginning and end of the vacation is not included. Due to limited coach capacity, a single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50 lb (22kg) or less if your air carrier has stricter weight/dimension limitations. We regret we are unable to accept a second suitcase or any luggage exceeding these limits.

Car Rental in Hawaii:

These Terms & Conditions contain a summary of some of the rental conditions. For full, detailed conditions refer to the conditions schedule in the car rental agreement. To rent a car, a driver must be 25 years of age with a valid driver's license. Collision Damage Waiver Fees are not covered for the rental for your vacation. You may ask them to be covered when picking up your vehicle. Monograms is not responsible for the additional fees. Car rental terms and conditions are subject to change but usually do not include gasoline, tolls, ferries, additional insurance, taxes, infant seat charges, or surcharges for additional drivers. Rental days are calculated on a 24-hour basis. Early return of the vehicle does not entitle you to any refund of the unused portion of the rental. Fees associated with the rental exceptions and/or late car returns are not covered in the vacation price.

Car Rental in New Zealand:

These terms and conditions contain a summary of some of the rental conditions for Maui and Avis rental cars. For full, detailed conditions refer to the conditions schedule in the car rental agreement. To rent a car, drivers must be 21 years of age with a valid driver's license. Collision Damage Waiver Fees are not covered for the rental car for your vacation. You may ask them to be covered when picking up your vehicle. Car rental terms and conditions are subject to change but usually do not include gasoline, tolls, ferries, additional insurance, taxes, infant seat charges, or surcharges for additional drivers. Rental days are calculated on a 24-hour basis. Early return of the vehicle does not entitle you to any refund of the unused portion of the rental. Fees associated with rental exceptions and/or late car returns are not covered in the vacation package.

Drivers over the age of 75 using Maui Car Rentals are required to obtain a medical cerificate stating that the customer is fit to drive the vehicle they have booked for the duration of the trip.

Travel Documents:

Travel documents, including any paper air tickets or e-ticket itineraries, are sent by regular ground delivery approximately two to three weeks prior to departure, provided full payment has been received. If available, a service charge per reservation is added for documents requested in advance and/or for two-day delivery. Please indicate at the time of reservation whether you prefer regular ground delivery or two-day delivery. (Two-day delivery with related charges is required for reservations made within 45 days of commencement of services and for delivery outside the continental United States.)

Not Included in the Vacation Price:

Federal Inspection fees for the Federal U.S. Customs and Immigration; International Air Transportation tax; agricultural tax; any other taxes; security fee; airport taxes and fees; port taxes; passports; visas and vaccinations; tips to your Local Host, driver, Local Guides, and ships' crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; mini bar; alcohol, beverages, and food not on the regular table d'hôte menu (these extra items will be billed to you before leaving the hotel, ship, or restaurant); optional excursions; porterage at airports; travel protection; excess baggage fees; and all other items of a personal nature.

Refunds:

Please note that any request for refunds is subject to these Terms & Conditions; no refund can be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveler. Airport transfers are complimentary with air-inclusive bookings on qualifying flights. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.

Service Inquiries After the Vacation:

If after returning from your vacation, you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by Monograms, Traveler Services, Group Voyagers Inc. (see address under "Responsibility"), within 60 days of the tour completion date. This will enable Monograms to make a timely investigation.

Hotline Telephone Number:

For Monograms North America Monograms vacations, our 24-hour customer service line is toll-free and enables customers to reach our staff at any time in case of emergencies, questions or concerns while traveling. This number will be included with your travel documents.

Holidays:

During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours, and shopping may be limited or not available. Alternatives will be offered whenever possible.

Safety:

Please be aware that during your participation in vacations operated by Monograms, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Monograms will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Monograms will use its best efforts to ensure that adequate measures are taken.

Photographs or Pictures:

Photographs or pictures appearing on this Web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to availability.

Responsibility:

Group Voyagers Inc., located at 5301 South Federal Circle, Littleton, Colorado 80123, is an independent company ("the Company") licensed to market and distribute travel products under the Monograms brand name, and arrange for the vacation services offered in its brochure or on its Web site, including transportation, sightseeing, and accommodations through independent contracts.

The carriers, accommodations, and other suppliers providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied.

If, after departure, the services included in the vacation cannot be supplied, or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be payable by travelers, and any resulting savings will be refunded by the Company to vacation participants.

The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.

The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection Plan, or any other person.

Any dispute between the vacation participant and the Company directly or indirectly relating to the terms and conditions shall be first submitted to mediation at Denver, Colorado, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Colorado law before the Judicial Arbiter Group or its successor located at 1601 Blake Street, Denver, Colorado 80202. The prevailing party shall be entitled to an award of costs and reasonable attorney's fees. Any action to enforce the arbitrator's decision shall be brought in the state or federal courts in the State of Colorado.

Arbitration against the Company must be commenced within one year following the date of tour completion. Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.

No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition in its brochure or on its Web site, including any term or condition set forth in the preceding provisions.

Trade Name:

Monograms is a service mark registered in the U.S. Patent and Trademark Office.
CST#2017032-20